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Job Title Collections Manager
Location Bakersfield, CA
Department Business Office
FLSA Status Non-Exempt
Shifts hiring Full-time

Hall Ambulance Service, Inc. has served the Kern County Community for over 50 years, and our Billing & Business Services office is looking for a Collections Manager!

This is a great opportunity to join an incredible company!


The core responsibility of the Collections Manager is to ensure all claims are paid in a timely manner. Maximizes cash flow while maintaining and improving internal and external customer relations. The Collections Manager will oversee the Collectors and provide guidance and motivation to the team. Will use creativity, critical thinking, and industry experience to succeed in this role.


  • Uses strong analytical skills to review aging reports, and prioritize accounts for collection. Directs team in prioritizing collections in the best interest of the Company.
  • Establishes daily, weekly, and monthly goals for Collections team and provides coaching and encouragement to the team.
  • Determines appropriate adjustments, or payment plans that may be beneficial to recover funds. Assesses weekly and monthly paid, denied and rejected claims for all Payers.
  • Checks claim status, collects payments and files appeals by making phone calls, sending emails and using the Payer systems. Makes thorough, detailed notes on all accounts worked in RescueNet billing system.
  • Ensures all documentation requested by the Payer is provided in an accurate, timely manner.
  • Keeps up to date with Payer guidelines, and under the direction of the Director of Billing and Business Services, adheres to local, state and federal guidelines.
  • Maintains a status of all assignments, and provides a weekly status report to the Director of Billing and Business Services including Payer updates.
  • Recommends new or updated Collections guidelines, training opportunities, billing system functionality, and team contests, as appropriate.
  • Provides compassion and understanding when interacting with patients by phone and in person.
  • Performs other tasks as assigned.


The individual in this position must possess the following education requirements:

  • High school diploma or GED required; Bachelor’s Degree preferred.
  • Completion of a Medical Billing or Medical Assisting Certificate program. Or equivalent certifications, preferred but not required.


What kind of person makes a stellar Hall Ambulance team member? Someone passionate about making a difference. The kind of individual who can identify with delivering exemplary care, in a compassionate manner, while serving their community. For Hall Ambulance, that’s the core of who we are. 


From the beginning, we focus on building a better you. Whether you are just starting your career or are a seasoned professional, you will experience a strong, supportive company culture. This includes taking advantage of on-going training and continuing education available through our accredited training facility, the Harvey L. Hall EMS Academy.


Our benefits package is designed to keep you performing at the top of your game, both at work and at home. It includes medical, dental, vision, life, flex spending, long-term disability, and 401(k), preparing you for retirement.   

We offer paid time off, affording you time to rejuvenate, and Company-sponsored activities, including family picnics, employee lunches, and group outings to local sporting events.


Founded in 1971, Hall Ambulance is the 911 paramedic provider for 88% of Kern County, California’s population.  Our response area covers a diverse geographic region, including busy metro on the streets of Bakersfield, scenic mountain communities in the Los Padres National Forest and Tehachapi mountains, and the vast expanses of the Mojave Desert. Hall Critical Care Transport provides regional ground and air interfacility transport solutions extending from San Diego to Sacramento.


To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:                                                  

  • Excellent interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.
  • Must have computer competency including proficiency with Microsoft Suite, and intermediate understanding of medical billing systems.
  • Legible handwriting, understanding, and ability to use electronic equipment.
  • Ability to consistently deliver outstanding customer service to all internal and external customers.
  • Highly dependable and ability to meet internal deadlines consistently.
  • Strong organization skills and attentiveness to detail.
  • Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
  • Three or more years of experience as a medical billing or medical collections supervisor or manager.
  • Must have the ability to work independently as well as in groups. Ability to maintain a professional manner and appearance at all times.


  • Sit for long periods of time. Ability to type and work at a computer station.



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