Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now

×

Job Title Communications Specialist (Dispatcher)
Location Bakersfield, CA
Department Communications Center
FLSA Status Non-Exempt
Shifts hiring Full-time


JOB SUMMARY

Under the supervision of the Lead Dispatcher, performs as a working Emergency Medical Dispatcher in the Communications Center.
MINIMUM QUALIFICATIONS

Must complete and obtain certification from Emergency Medical Dispatcher training program within 1st year of emploment. Knowledge of CPR & First Aid procedures. Legible handwriting and ability to use electronic reporting equipment. Must be able to speak clearly and remain calm in stressful situations. 

DUTIES & ESSENTIAL JOB FUNCTIONS

  1. In accordance with Kern County Emergency Medical Dispatch (EMD) protocols receives and process requests for service in an accurate and timely manner.
  2. Reports for assigned shift in time to receive proper report prior to relieving off-going Dispatchers.
  3. Maintains current Emergency Medical Dispatcher (EMD) certification.
  4. Responsible for paying fees associated with certifications.
  5. Maintains good working knowledge of communications consoles and system capabilities.
  6. Maintains good working knowledge of Computer Aided Dispatch (CAD) System.
  7. Makes proper and timely notifications to supervisory and management staff regarding issues of importance or unusual occurrences.
  8. Enters activity updates and notifications in “note” database.
  9. Keeps Lead Dispatcher informed of system status and direction needed.
  10. Attends all mandatory staff and in-service meetings as required.
  11. Reports system malfunctions immediately to appropriate supervisor or manager.
  12. Maintains good work relationship with employees customers, public safety agencies and
  13. Monitors public safety radio communications for updates to status of field activities. Advises Lead Dispatcher and makes notes in data base as appropriate.
  14. Allows appropriate time to give report and system overview to on-coming Dispatcher.
  15. Maintains proper grooming and hygiene.
  16. Works and rotates all shifts assigned by management in accordance with posted schedule.
  17. Accepts overtime when requested.
  18. Attends appropriate Continuing Education Classes as required.
  19. Offers suggestions for improvement of system through proper channels of communication.
  20. Maintains accurate inventory and locations of resources assigned.
  21. Maintains accurate and legible written logs and communications when appropriate.
  22. Responsible for accurate and timely processing of all requests for non-urgent transportation services.
  23. Performs additional duties as assigned by supervisors and/or management staff.

KNOWLEDGE, ESSENTIAL SKILLS AND ABILITIES REQUIRED

  1. Ability to react calmly and effectively in emergency situations.
  2. Ability to accurately read maps and give appropriate directions.
  3. Must be able to listen accurately and respond in clearly and in an appropriately authoritative manner.
  4. Accurate keyboarding skill of at least 35 WPM.
  5. Knowledge of the use of emergency medical transport procedures, facilities and equipment.
  6. Comprehensive understanding of all rules, regulations, policies and procedures that apply to Hall Ambulance Service Inc.

EDUCATION

Equivalent to the completion of high school supplemented with college level course work.

 

LICENSES/CERTIFICATIONS

  1. Kern County EMS liscensure as an Emergency Medical Dispatcher.
  2. Valid and current CPR & 1st Aid certifications.
  3. Keyboard certification of at least 35 WPM.

 

DISPATCHER

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Frequency and number of hours a day the worker is required to do the following specific types of activities

ACTIVITY

FREQUENCY

# OF HOURS A DAY

 

CONTINUOUS

INTERMITTENT

1

2

3

4

5

6

7

8

8+

a. Sitting

                 

b. Walking

 

               

c. Standing

 

               

d. Bending

 

               

e. Squatting

 

               

f. Climbing

 

               

g. Kneeling

 

               

h. Twisting

 

               

i. Lifting

 

               

j. Listening

                 

k. Speaking

 

           

   

LIFTING
Periodic lifting 20 - 40 lbs.


Privacy Policy

CandidateCare ©2013-2017 powered by Avesta